Guide will help customers understand rental

Rental companies are being urged to issue customers a new, easy-to-follow 'key facts' document setting out the main terms and conditions associated with hiring a car.

Produced by the BVRLA in conjunction with its members, the guide tells customers where they stand on issues including fuel, mileage, insurance, damage, late returns and traffic fines. It also explains what they should expect from the rental company.

Produced in response to a European Commission call for more user-friendly information summarising key contractual terms, the document is now available for BVRLA members to use as part of their pre-rental process.

"Customers need to bear in mind that they are renting an expensive and often powerful piece of equipment and that there are terms and conditions involved," said BVRLA chief executive John Lewis. "If we, as an industry, can make these clear at a pre-booking stage or before taking possession of the vehicle, we should be able to reduce the number of misunderstandings or disputes that occur further down the line."

To join the BVRLA and get access to this guide click here...

source: BVRLA